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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Carygarrison's avatar
Carygarrison
New member | Level 2
3 years ago

I have canceled my Dropbox account. They continue to charge my bank account every month. I can’t get Dropbox to reply because they say I don’t have an account! This has been going on for several months. I was warned about this but I was hoping they would make it right!!! What a Mickey Mouse business. It will cost me $50 to have my bank stop allowing Dropbox to continue to withdraw from my account!!!!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Jon58, can you let me know what’s the current web browser you’re using? 

 

Carygarrison, I’m sorry to hear about this. 

 

As a first step, can you please provide the ticket number from your convo with our support? 

 

Are you being billed directly from Dropbox or the App Store/Play Store?

  • Jon58's avatar
    Jon58
    Explorer | Level 3
    3 years ago
    Nancy,
    I use Google Chrome.
    Jon58
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Jon58, from the keyboard, a private browsing session can be called up using the combination Ctrl-Shift-P (Windows) or Command-Shift-P (macOS).

      • Jon58's avatar
        Jon58
        Explorer | Level 3
        3 years ago

        Megan,

         

        When I tried crtl-shift-P, it took me to the print page

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