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PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

William D's avatar
William D
Explorer | Level 3
3 years ago

Have been longtime Dropbox cust.a couple of months ago an auto payment for $119 ? Appeared. On my checking acct. I have changed computers and do not want to continue Dropbox. I would have to research the specifics. You should have information since you automatically withdrew money. My name is [removed]. Don’t have access to acct n

 

[personal information removed per the Community's Guidelines]

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey William D, have you reached out to our support team about this?

     

    If not, you can do so through this page.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey thx7783, thanks for the ticket number!

     

    I can see that a member of our support team has assisted you, but if you need anything else, please let us know.

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