Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Morgsy111's avatar
Morgsy111
Explorer | Level 4
3 years ago

Hello,

 

I have recently finished with an employer. The work email has been deactivated so I can't log into cancel because the two factor code gets sent to the email that doesn't exist.....

 

How do I cancel if I cant log in??

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Morgsy111, let's jump right into this! 

 

I can help you with that! Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

 

Keep me posted! 

  • Morgsy111's avatar
    Morgsy111
    Explorer | Level 4
    3 years ago

    Yes, please contact me. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Morgsy111, I just sent you an email, I'll see you there!

       

      Cheers!

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