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PieroNeri's avatar
PieroNeri
Explorer | Level 4
3 years ago
Solved

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
account access
cancellations
Payments
  • Hannah's avatar
    Hannah
    3 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

allanaust's avatar
allanaust
New member | Level 2
3 years ago

Hi we have been charged $239.56NZ dollars for an account we would like to close.  However it is associated with an old email address that no longer exists and i have been going around in circles all morning - at least 2 hours.  They try and send a pin code to old email address (despite me telling robot chat it doesnt exist anymore) i need them to use my new email address to send pin to.  We also have a dropbox Basic account which there is no charge for against my new email address.  Frustration is building to say the least!!!! any help would be appreciated

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
allanaust wrote:

Hi we have been charged $239.56NZ dollars for an account we would like to close.  However it is associated with an old email address that no longer exists ...

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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