How can I cancel a subscription without access to the account?

Hi,

I have a very similar problem (old Dropbox account - login email no longer exists). Could someone from Support please make contact with me? Thanks

Hey thx7783! I hope you're doing well. 

Can you, by any chance, remember the password that's linked to your Dropbox account? If yes, you can log in and try to cancel your subscription directly from your Plan page (if you're on a direct Dropbox payment). 

That brings me to my second point; did you initially upgrade via www.dropbox.com or the App Store/Play Store instead? 

Let me know, and we can have a closer look.

Hi Nancy,

The problem is- I can't even remember the email address (or even the domain name!) - it was that long ago. I know for sure it wasn't connected to the App store/Play Store.

I can give you the details of the bank account?

Thanks

Hey tyeckley & thx7783 - sorry to hear about this.

I'd recommend getting in touch with our support team directly for further assistance through this form.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

Once you do this and receive a ticket from our system, you can share its number here with us so that we can look it up as well.

Hello Walter,

It is ticket #22368419

Thank you.

Hey thx7783, thanks for the ticket number!

I can see that a member of our support team has assisted you, but if you need anything else, please let us know.

Hey DerekR, sorry to hear about this.

I just sent you an email, so we can investigate in private.

Thanks!

Hi, could you also help me with a subscription that I don't have access to due to a previous work email address no longer existing?

Many thanks.