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How can I cancel a subscription without access to the account?
Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal bank but the account was from the company and is not active anymore. How can I get in contact with dropbox to fix it?
Thanks in advance!
92 Replies
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- Rich
Super User II
mayelyn wrote:
We have 6 unauthorized accounts and don't have access to any of them. ... Please help us cancel these accounts.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hannah I am in the same boat as RonH1, please contact me on [removed per Community Guidelines]
Hi Hannah!
I am having the same problem!
I have a drop box subscription from my time with a company that I am no longer with. I do not have access to the email and am therefore unable to access my account.
I would really like to cancel my subscription. Can you please contact me or provide me with an email or phone number to call?
thank you
- Megan i need help with the exact same thing. How can we get in contact to resolve?
- Nancy
Dropbox Community Moderator
DerekR, from what I can see, Hannah had opened a ticket for you back in July, but it was automatically closed as there was no response.
Can you please follow these steps and send me your ticket number here afterwards? I’ll leave a note to our support team on your behalf, so that they can further help as soon as possible.
- I keep getting billed monthly on my credit card and when I login into Dropbox I can’t cancel subscription it asks me to upgrade only
- I keep on getting monthly billed for a subscription I don’t use and when I log into Dropbox I have no occurring plans .
Could someone reach out to me to get this resolved asap - Walter
Hey there Paulguar - sorry to hear about this.
Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed?
If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile here, on our Community.
