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jjoni's avatar
jjoni
New member | Level 2
4 years ago
Solved

How can I cancel my subscription? I don't see the "cancel plan" option.

Hi,  I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I follow...
billing
cancellations
Plans
  • Rich's avatar
    Rich
    4 years ago
    jjoni wrote:

    I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.

    If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, VictorLu, how are you today?

 

I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there.

 

Thank you!

VictorLu's avatar
VictorLu
Explorer | Level 3
4 years ago
Hi @Megan,
Thank you for answering.
I have replied on your e-mail. 👍🏼

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