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Dark Vader's avatar
Dark Vader
Explorer | Level 4
2 years ago

How can I change my plan from Dropbox Essentials to Family?

Hi,

 

I am on the essentials plan and would like to change to the family plan.

 

I do not see the option when I click on the upgrade plan inside Dropbox web portal.

 

How do I change the plan to family plan?

Dropbox Family
Plans

19 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jjkaye, I hope you're doing well!

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Let me know! 

  • Catherinehllam's avatar
    Catherinehllam
    New member | Level 2
    2 years ago

    Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Catherinehllam wrote:

    Hi @Megan cpuld you email me as well i have the same problem. (can't switch from essential to family). Thanks!

    How are you currently paying Catherinehllam ? 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Catherinehllam wrote:

    Hi @Mark! With my credit card. 

    Direct on Dropbox website or via PayPal? AppStore or GooglePlay

  • Catherinehllam's avatar
    Catherinehllam
    New member | Level 2
    2 years ago

    I tested that as well and clicking the "Get Dropbox Family" link just takes you to the following page with the message "You're already on Dropbox Essentials" message at the top of the page.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Catherinehllam wrote:

    Direct on Dropbox website 

    Send support a message via www.dropbox.com/support. There are certain combinations of accounts that cannot upgrade to Family direct (e.g. extended version history users) or those in some regions. 

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