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Forum Discussion

Greg111's avatar
Greg111
New member | Level 2
6 months ago

How can I downgrade from a Dropbox Advanced Team to a Plus plan?

Hi everyone, I was the sole member and admin of a Dropbox Advanced Team plan and recently canceled the subscription. The system said my account would automatically become a Dropbox Basic account at...
downgrade
Plans
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Greg111, welcome to our Community!

If you've cancelled your Advanced Team account, your plan should get downgraded to the Basic version at the end of your current billing cycle.

At that point, your team should be placed in what we call a locked state, which allows you to continue accessing the team files, but removes most team syncing and sharing features.

If you want to continue with an individual subscription, you'll need to disband the team, following the steps in the article I hyperlinked above.

From there, you'll be able to re-upgrade your account as normal.

Let me know if you have any questions!

  • Greg111's avatar
    Greg111
    New member | Level 2
    6 months ago

    Thanks for the reply, Hannah — I appreciate the clarification and the links.

    That said, I do want to point out that this process really isn’t clearly explained in Dropbox’s UI or help docs. It feels like the system is intentionally designed to make it difficult/scary for customers to downgrade from a team plan to an individual one.

    I’ll follow the steps you outlined: wait for the downgrade to Basic on July 24, disband the team in the locked state, and then re-upgrade to a Plus plan.

    I’ll come back here to share how it goes or if I run into any issues.

    Thanks again for the help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      We appreciate your feedback on this, Greg.

      I'm passing it along to our team and if you come across any issues or have other questions, don't hesitate to let us know.

      Have a great day!

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