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Greg111's avatar
Greg111
New member | Level 2
6 months ago

How can I downgrade from a Dropbox Advanced Team to a Plus plan?

Hi everyone, I was the sole member and admin of a Dropbox Advanced Team plan and recently canceled the subscription. The system said my account would automatically become a Dropbox Basic account at...
downgrade
Plans
Greg111's avatar
Greg111
New member | Level 2
6 months ago

Thanks for the reply, Hannah — I appreciate the clarification and the links.

That said, I do want to point out that this process really isn’t clearly explained in Dropbox’s UI or help docs. It feels like the system is intentionally designed to make it difficult/scary for customers to downgrade from a team plan to an individual one.

I’ll follow the steps you outlined: wait for the downgrade to Basic on July 24, disband the team in the locked state, and then re-upgrade to a Plus plan.

I’ll come back here to share how it goes or if I run into any issues.

Thanks again for the help.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

We appreciate your feedback on this, Greg.

I'm passing it along to our team and if you come across any issues or have other questions, don't hesitate to let us know.

Have a great day!

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