How can I get a refund for a payment?

Hi gherbosa, let's jump right into this! 

To make sure I'm on the same page as you are, since the message contained a lot of info, and was quite lengthy: was the annual charge coming from Dropbox directly, or Apple? 

You can check your bank reference, to see what it says. It sounds like it's coming from Apple's end, since they refused to provide it the second time around, am I right?

Also, you mentioned that the annual charge was linked to an account that doesn't exist. Is it possible, that the account was newly-created using your iCloud credentials when you chose to upgrade? Have you tried signing into the account once Apple informed you where the charge is coming from? 

Let me know more, and we'll take it from there! 

Yes please

[email removed as per Community Guidelines]

Hi Gidgette, I just sent you an email, see you there.

Cheers!

Hi Megan

Please find the answers embedded in your message below

Hi @gherbosa, let's jump right into this! 

To make sure I'm on the same page as you are, since the message contained a lot of info, and was quite lengthy: was the annual charge coming from Dropbox directly, or Apple? 

THE CHARGE IS CURRENTLY COMING FROM APPLE ITUNES. I USE DROPBOX SINCE TEN YEARS AGO OR MORE. AT THE BEGINNING I PAID DIRECTLY TO DROPBOX. SOME TIME YEARS AGO I UPGRADED TO DROPBOX PLUS. I DO NOT REMEMBER WHEN PAYMENTS CHANGE FROM DROPBOX TO APPLE ITUNES. 

You can check your bank reference, to see what it says. It sounds like it's coming from Apple's end, since they refused to provide it the second time around, am I right?

YOU ARE RIGHT

Also, you mentioned that the annual charge was linked to an account that doesn't exist. Is it possible, that the account was newly-created using your iCloud credentials when you chose to upgrade? WHEN I ACCEPTED THE OFFER TO PAY ANNUALLY INSTEAD OF MONTHLY I THOUGHT I WAS TALKING ABOUT MY UNIQUE ACCOUNT WITH DROPOBOX I.E. [removed]. IN FACT MONTHLY PAYMENTS WERE FOR THIS ACCOUNT AS STATED IN THE INVOICES. THIS IS WHY THE CHANGE MONTHLY TO ANNUAL PAYMENT WAS EXPECTED FOR [removed].

Have you tried signing into the account once Apple informed you where the charge is coming from? 

YES. I HAVE TRIED TO SIGN [removed] and the system answer "we have not found this account, you have to create a new account".

APPLE DID NOT INFORMED ME BUT I DEDUCED FORM THE TELEPHONE TALKS WITH AN APPLE AGENT THAT I SHOULD CREATE IN DROPBOX THE ACCOUNT [removed] TO GET THE ACCES TO THE PLAN DROPBOX PLUS.

Let me know more, and we'll take it from there! 

I AM DROPBOX PLUS USER in the account [removed] with anual payment of 119,99€ charged in my card last 17 of august 2023.

I AM CLAIMING REFUND of the 119,99€ charged in the SAME card last 1st of July 2023. According to information received through phone calls with apple agent this 119,99€ corresponds to the change of monthly to anual subscription to Dropbox Plus but to which Dropbox account corresponds the CHANGE FROM MONTHLY TO ANUAL PAYMENT ?

PLEASE NOTE THAT I HAVE ENOUGH MEMORY WITH THE 2 TB IN THE CLOUD [removed]

PLEASE HELP ME TO SOLVE THIS PROBLEM.

IN MY OPINION THE PROBLEM HAS BEEN PROVOKED BY APPLE-ITUNES OFFERING CHANGE THE PAYMENT FROM MONTHLY TO ANUAL BUT THIS CHANGE WAS NOT FOR THE ACCOUNT THAT WAS PAYING THE MONTHLY FARE.

[personal info removed per the Dropbox Community Guidelines]

DropBox is STEALING my money!! I canceled TWICE and these MFS are still billing me! $12.71 per month! WTF?!!?! My bank can only refund me the charges in the past 90 days! 

I never even wanted Dropbox, it was purely for work for one month! And I unsubscribed As soon as possible! Now I learn I've lost over $100?!?!

Plus, can I just say what a crappy service DropBox is? These garbage people should be paying us to use this crappy thing! I hate it! Why tf did my client make me get this crap!?!?

Hi Rhian jones, sorry to hear about that! 

Do you have access to the account the funds were taken from? If so, have you tried contacting Support, in order for them to assist further with this, and check how they can help? 

Keep me posted! 

Hello team

I've recently had an automatic payment deducted from my bank account for a subscription to Dropbox.

In all honesty, I had completely forgotten I had the subscription as I never use the product, and I have since cancelled it.

Is there any hope of getting my payment refunded? I accept it's my responsibility, but I had no email or invoice to remind me that this was coming due, and it is a significant amount to me. We also lost our son last year, so I've not been as on top of things as I usually am.

The Transaction ID is removed for the amount of $184.67.

I'd be etremely grateful for any help you can offer.

Kind regards

Wendy Goulden

Hi @Rhian jones, sorry to hear about that! 

THANK YOU VERY MUCH FOR YOUR ATTENTION RHIAN JONES

Do you have access to the account the funds were taken from?

YES

If so, have you tried contacting Support, in order for them to assist further with this, and check how they can help? 

YES I TRIED. I CAN SUPPLY A LOT OF EMAIL MESSAGES AND CHATS STARTING 28/JULY/2023. Tíquet #22460269: Chat de asistencia para Dropbox.

IN SHORT SUPPORT DROPBOX SAID: "Since the subscription was contracted through the application on your phone, we cannot track accounts that are purchased through that means."

BEST 

Gabriel

PS I acknowledge any help with this