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Forum Discussion
How can I get a refund for FormSwift?
I was recently billed $37.00 in January and February from Formswift. I understand that Dropbox owns Formswift so I am writing you to let you know that I had never heard of Formswift until I reviewed these charges on my credit card. I have contacted them via email, since that's the only way it seems to make contact, to cancel all further charges and refund these two, already made charges.
I also suggest you provide an easier way to contact your customer service.
3 Replies
- Rich
Super User II
FormSwift may be owned by Dropbox, but they have their own Support group. No one here would be able to assist you with anything related to FormSwift as they wouldn't have access to your account. You'll need to wait for a response from FormSwift.
That said, if you've never heard of FormSwift and you don't recognize the charge, you should be contacting your bank and reporting it as an unknown charge. A company cannot charge you without access to your billing information. If you didn't give it to them, someone else has.
- Jay
Dropbox Community Moderator
Hi sfb0655 , thanks for bringing this to our attention.
You can contact the FormSwift support team directly using the information on this page.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
- Mark
I am writing you to let you know that I had never heard of Formswift until I reviewed these charges on my credit card
In that case it is your card company you need to talk to because somebody has cloned your card. Companies cannot charge you if you've not given them your details. So if they do your card has been compromised.
