Forum Discussion

ValdesCardona's avatar
ValdesCardona
New member | Level 1
2 years ago

How can I get a refund with immediate cancelation for a yearly plan?

Hi! I used the one-month free trial for Dropbox Essentials with a yearly payment but forgot to cancel. The same day the billing was made I emptied my Dropbox and cancelled the plan. When following th...
billing
cancellations
Refunds
ValdesCardona's avatar
ValdesCardona
New member | Level 1
2 years ago

Yes, I already contacted them yesterday and today, but still haven't received an answer. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Logging multiple tickets just moves you to the back of the queue everytime so please dont put more than one in. If possible close the duplicate. 

Dropbox isn't open on a weekend so you wont hear back until Monday or Tuesday as replies take a few days, 

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