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Araba24's avatar
Araba24
New member | Level 2
2 years ago
Solved

How can I receive a refund for an account I can't access?

I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and re...
account access
Refunds
  • Rich's avatar
    Rich
    2 years ago
    Araba24 wrote:
    How can I contact Dropbox to close the account and refund me for the last bill?

    Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Araba24's avatar
Araba24
New member | Level 2
2 years ago

This worked—thank you!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Glad to hear that, Araba24! For anything else, we’ll be right here.

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