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jagman653's avatar
jagman653
Explorer | Level 3
7 months ago

How can I update the payment info on my Dropbox account?

A few weeks ago, my credit card was hacked and cancelled. How do I update my Dropbox account to reflect the new card?  I have a desktop computer running Windows 11, a laptop running Windows 10, and...
Account Settings
billing
jagman653's avatar
jagman653
Explorer | Level 3
7 months ago

That produces a message box saying "No payment or billing activity."  What am I missing?

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
jagman653 wrote:

What am I missing?

How do you pay? Is it via the website or a mobile store such as the Apple Store? If its on a mobile you need to update that. 

If its via the website have what does http://www.dropbox.com/account/plan show? If its says BASIC you have logged in to the wrong account - the one you are on is a free one. 

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