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dhj's avatar
dhj
New member | Level 2
6 years ago

I would like to find out how to cancel a Dropbox subscription. The problem is, the person who had the account, left the company last year and we do not have the email address or password to the account. We're still being charged for the account, however no one is using it. How can I cancel this account and stop it from being charged to the credit card?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey dhj, welcome to the Dropbox Community! I moved your post to this thread, to keep similar concerns together for troubleshooting purposes. 

 

In general, you can cancel a subscription by following these steps. 

 

However, if you have any trouble or you'd like to look into this a bit further, you can reach out to our Support team regarding this from here via an incognito window (without signing in) and they'll be able to look into this with you.

 

Let me know if you have any other questions!

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