How to cancel a Dropbox Plus subscription

please cancell my drop box and refund amy money

Hi mcshamester; how are you today?

As billing and account specific inquiries are best handled through our ticketing system, I'd suggest you logged a ticket with our team so we can assist further: 

https://www.dropbox.com/support 

You can let me know the ticket's ID here if you like so I can locate it on our system and get on it asap. 

In the meantime, feel free to take a look at the following Help Center articles too:

• https://help.dropbox.com/accounts-billing/payments-billing/refund
• https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription

Let me know if you have any questions. 

Hi Walter, good day, My name is Sergio. A few days ago I loaded into my system a trial version of Dropbox Plus that is supposed to expire later this month (october, 2019). I want to cancel it because it was mentioned that in case of not doing so, I would be charged my credit card, but I have tried for hours to cancel it but I can't find a way to do it. I have read the previous comments of the users regarding these issues of application of charges and try some links that are mentioned but I can´t and I hope you to help me with this situation (do not apply a charge). I don't want it and I want to cancel. I will really appreciate your support.
Thank you and regards.

Good day to you too and welcome to our Community Sergio!

Could you let me know what your account's plan tab is reporting at the moment?

If you see that you're on the Basic plan, then you've successfully cancelled your trial and no charges will apply.

If you see that you're on a Plus Trial, follow the guide in the following Help Center article: 

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile

In case you have issues with this, please let me know Secadi72!

PS: You can ask for account specific assistance from our team directly too if needed:

https://www.dropbox.com/support 

I had the same trouble.  i cancelled on my computer but then was billed.  nothing showed in playstore for a subscription.  then i check my phone playstore and sure enough the subsrciption was on my phone.  So it appeared on my phone but not the computer.  I cancelled using my phone.

Best to look at all your devices.  why this happens only playstore could tell.

I want to cancel my subscription--I had used the free Dropbox off and on through the years (mostly off) and thought the subscription would be useful and (impulsively) paid for the year up front ($199 or so) with my credit card.  Now I need to cancel but the instructions send me in circles and I don't see a way to cancel.  I have emailed support a few times but I don't get any reply.  I don't have anything in the Dropbox (free or upgraded), and I don't even really know what level I was paying for at this point.  I just want the charge off my credit card.  Is there a person to talk with anywhere?  Thanks.

Hi all; thanks for joining the discussion here and sorry to hear about the issues you've been experiencing with or while cancelling your subscription with us. 

For everyone that's still having troubles with this, I'd suggest trying an incognito window without logging into any account to contact our support team for further assistance. 

From there, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

I hope this gets resolved for you soon!