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Forum Discussion

Ahona Ghosh's avatar
Ahona Ghosh
Explorer | Level 4
5 years ago
Solved

How to get refund of a subscription without consent?

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
cancellations
Dropbox Pro
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi Jo09 

 

You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals. 

Jo09's avatar
Jo09
Explorer | Level 3
4 years ago
Yes but the email won't send so therefore l an unable to use this hyperlink. I have tried reatedly. For the UK it is a minimum of 14 days cooling off- this is the same for renewals. I have checked.

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