Forum Discussion

anonymous's avatar
anonymous
11 months ago

How to redeem the HP promotion?

I purchased a brand new HP PC and received an offer of 100 GB of Dropbox space free for 1 year.  I agreed to the Dropbox and HP offer terms, logged into my account, followed all prompts, and did NOT receive anything!!!  Why have I not received my promo space, and when will the offer actually be honored?  By the way, I have read the "How to redeem the HP and Dropbox promotion" article (https://help.dropbox.com/storage-space/hp-promotion), its FAQs and Terms, and can confirm that I am NOT ineligible for the promotional space.

Promotions

12 Replies

Replies have been turned off for this discussion
Show More
  • anonymous's avatar
    anonymous
    11 months ago

    Yes, you may.  However, I don't want to write my email address in a public forum.  Can Dropbox Staff gather my email address from the details I entered to create my Community account?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi there anonymous - sorry to hear you're having issues with this.

    Since you've already followed the steps outlined in this Help Center article, may we reach out via email to investigate further? 

    Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!