Forum Discussion

Mei Sim's avatar
Mei Sim
Explorer | Level 3
2 years ago

How to remove my credit card info from payment after unsubscribed plans?

Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to r...
Account Settings
billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mei Sim, welcome to our Community.

If the trial got cancelled and you're back to your free Basic account, your billing info should also be removed from the account.

Can you please login to your account from a different browser or a private browsing window and let me know if you still see it?

If so, please send me a screenshot of where you see it, while making sure that your personal info is hidden of course.

Thanks in advance!

  • Mei Sim's avatar
    Mei Sim
    Explorer | Level 3
    9 months ago

    Hi Hannah , 

    I have try use different browser to log in still show my card number and here is the printscreen

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi Mei Sim, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Mei Sim's avatar
        Mei Sim
        Explorer | Level 3
        9 months ago

        HiJay , yes please. Thank you 🙏🏻 

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