Forum Discussion

Mei Sim's avatar
Mei Sim
Explorer | Level 3
2 years ago

How to remove my credit card info from payment after unsubscribed plans?

Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to r...
Account Settings
billing
cancellations
TinaHe's avatar
TinaHe
New member | Level 1
10 months ago

Why after unsubscribed the billing section still show my card number?
I have try use different browser to log in still show my card number.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey TinaHe - thanks for bringing this to our attention. 

Can we send you an email to  have a further look internally? 

  • TinaHe's avatar
    TinaHe
    New member | Level 1
    10 months ago

    Sure

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the cooperation TinaHe -  I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

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