Forum Discussion

Mei Sim's avatar
Mei Sim
Explorer | Level 3
2 years ago

How to remove my credit card info from payment after unsubscribed plans?

Dear Dropbox Support,

I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.

Any assistance you can provide would be much appreciated. 

Many thanks,

Mei Sim

Account Settings
billing
cancellations

13 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the cooperation and I hope you don't mind me jumping in here el_no - I've  just followed up via email so please have a look at your inbox and we'll take it from there. 

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