Forum Discussion

Mei Sim's avatar
Mei Sim
Explorer | Level 3
2 years ago

How to remove my credit card info from payment after unsubscribed plans?

Dear Dropbox Support,

I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account.

Any assistance you can provide would be much appreciated. 

Many thanks,

Mei Sim

Account Settings
billing
cancellations

13 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the cooperation and I hope you don't mind me jumping in here el_no - I've  just followed up via email so please have a look at your inbox and we'll take it from there. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi el_no, would it be possible to email you at the address on your forum profile to assist further?

  • el_no's avatar
    el_no
    Explorer | Level 3
    10 months ago

    Hi! 

    Unfortunately I'm dealing with the same issue. I returned to Basic account but still can't remove my credit card. I tried other browser too but didn't work. 

    Could you please help me solve this problem? Thank you in advance.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi Mei Sim, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Mei Sim's avatar
    Mei Sim
    Explorer | Level 3
    10 months ago

    Hi Hannah , 

    I have try use different browser to log in still show my card number and here is the printscreen

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the cooperation TinaHe -  I've just followed up via email, so please have a look at your inbox and we'll take it from there. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!