How to send a complaint about customer service?

2 years on and we've had the exact same experience. I've just read through these posts and there doesn't appear to be an answer to your question. How do we submit a formal complaint to Dropbox? Please give us a clear answer Dropbox. Thank you!

Hi Jay. My school email (not this one I'm using) was disabled after graduation and it was associated with Dropbox. My school changed the email domain so I have no way to retreive it. Could you help me cancel the plan without access to the email?

Sadly Julie R.19 you are right - they arent interested is my experience 😞 

Tickets are too often just closed and ignored if replied to at all. 

Hey Julie R.19, thanks for the nudge here, but can you please clarify what it is you'd like info about exactly?

Are you trying to submit feedback/complaints about something or are you trying to find something like our terms of service?

I have just asked the very same question to Dropbox Support.  I asked if the support agent could tell me what the customer compliant policy is.  As Dropbox is a large company it is bound to have a customer compliant policy.  Sadly, I was informed 'tell me your compliant and i will pass it onto the team'.  This is Dropbox's Customer Compliant Policy.  I feel very disappointed as I have been a faithful Dropbox customers for 10 years too

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Kevin Sharkey wrote:

It said in my paypal account refund from Dropbox issued and pending. Amount of (£199). It still has not arrived in my bank.

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What I 'm saying is that it never went into my account!!!

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From what you're saying it did end up in your PayPal account, but it still shows as a pending transaction. That would indicate that Dropbox has already issued the refund from their end and it's just waiting to clear with PayPal. Have you reached out to PayPal to ask what the delay could be? That would be my first step if this happened with my account.

Can I just speak with someone on live chat or a phone call ?  I see are no longer a support option. This should not be so difficult.  Who do I send screenshot proof or bank statements showing I never received the supposed refund to?

Kevin

What I 'm saying is that it never went into my account!!!  Hence this faff!! can you send me a direct email so that I can send screen shots proof of my not receiving the £199 refund. It says refunded on 31st October and there is no payment at fo that sum I checked right up to four week after and nothing .  Can you enlighten me as to where it is?

Kevin

HI Kevin Sharkey, as you've already been in contact with a support agent and they assisted you, do you see the refund processed on your account from this page?

Hello I am writing again In hope I won't get fobbed off. I was supposed issued a refund for a charge taken without my authorization. The problem was resolved on the 31/10/22 as I managed to get talking with a very helpful lady on live chat. It said in my paypal account refund from Dropbox issued and pending. Amount of (£199). It still has not arrived in my bank. Please can you help resolve this as it is a right pain in the arse and looks really very bad for what was /is??  a great company/service. I have done absolutely everything. I can not say how utterly shambolic the service or lack of customer care with this has been.  Please get back to me.. I won't hold my breath tho.. 

regards

Kevin Sharkey   

email for account and refund    [Removed as per Community Guidelines]