Forum Discussion

KRo24's avatar
KRo24
Explorer | Level 3
2 years ago

How/where do I access the ticket number from an email chat with Dropbox?

How / where do I access a ticket number from an email chat with Dropbox?  Getting answers / invoices has been IMPOSSIBLE!!!!!
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, KRo24, thanks for posting your question today.

 

When you first reach out to our Support team, an automated email with the ticket number comes to your email's inbox.

 

Can you check both your inbox and your spam folder, in case it went there?

 

Keep me posted.

  • KRo24's avatar
    KRo24
    Explorer | Level 3
    2 years ago

    Yep.  I have the email!  However, they are SUPPOSED to be sending me INVOICES!  Instead, I keep getting emails that says "there is an update on your support ticket." But....I can't seem to find the update AND no one has sent me invoices.  I NEED these for taxes and it is beyond frustrating that I can't get to them!

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi KRo24, you should receive emails from the support team with information, and not view it on the site.

       

      Do you have the ticket ID from when you contacted the team?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Have you replied back to the emails and asked whats happening?

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