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HazelRevilla's avatar
HazelRevilla
Explorer | Level 3
4 years ago

I accidentally joined a business account. How can I go back to my original plan?

Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
Account Settings
dropbox business
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Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
HazelRevilla wrote:
Hi walter, unfortunately I can’t contact my client to make these changes for me. It’s my fault I accidentally clicked the other option which is to join a Dropbox business account. Is there any way I can fix this? Please let me know thank you so much!

If you joined their business account, then only their team admin can resolve this for you. Basically, by joining someone's business account you merged your account into theirs. When this happened you would have received a pro-rated refund for any time remaining on your subscription.

 

In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account. Once your account is converted you'll be back on a Basic (free) account. You can then resubscribe to get back to 2TB of space.

 

If what you actually mean is that you converted your own account into a Business account that you're the admin of (you mentioned being charged for a Business account above), then you can cancel your Business subscription.

HazelRevilla's avatar
HazelRevilla
Explorer | Level 3
4 years ago

Hi Rich  Thanks for your comment and all of the info.I'm now back at the basic subscription and will now upgrade my plan to 2tb.But my worry is, I will be charged 2 times as I have received an email when I got into the dropbox business account:

"Your previous Dropbox Plus subscription has been cancelled and we've issued $96.89 to your original payment method for the remaining value of your subscription. "

 

 Will I be charged twice? Or just continue with the billing of the 2tb subscription? Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi HazelRevilla, I'd be happy to answer this one for you! 

     

    Essentially when you joined the Business team, you must have received a refund for the remaining period of the Plus plan you'd paid. 

     

    Therefore now, you'd need to re-upgrade from scratch. 

     

    I hope that clarifies. 

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