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Blakeliv 's avatar
Blakeliv
New member | Level 1
2 years ago

I bought Dropbox Plus and still only have 2 GB of storage.

What the title says exactly. The Dropbox plus plan offers 2 TB of additional storage and I still am maxed out at 2 GB after purchasing Dropbox plus.
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Blakeliv wrote:

The Dropbox plus plan offers 2 TB of additional storage and I still am maxed out at 2 GB after purchasing Dropbox plus.

Did you purchase through the Dropbox website or through one of the mobile app stores (Apple/Google Play)?

  • Blakeliv 's avatar
    Blakeliv
    New member | Level 1
    2 years ago

    I purchased through the website using PayPal.

    • Blakeliv 's avatar
      Blakeliv
      New member | Level 1
      2 years ago

      I also purchased it last night. When I open the app on my iPad it says my current plan is Plus but I still am at capacity for storage at 2 GB.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey @Blakeliv, thanks for posting here!

        Would you mind clarifying what you see when visiting your plan page online? What is the subscription you see there?

        Keep me posted!

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