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Forum Discussion

Blakeliv 's avatar
Blakeliv
New member | Level 1
2 years ago

I bought Dropbox Plus and still only have 2 GB of storage.

What the title says exactly. The Dropbox plus plan offers 2 TB of additional storage and I still am maxed out at 2 GB after purchasing Dropbox plus.
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Blakeliv 's avatar
Blakeliv
New member | Level 1
2 years ago

It says under subscriptions: Dropbox plus. It says that it comes with 2 TB of storage and underneath that it says my personal account storage is 2GB/2GB

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Blakeliv , I'd love to have a visual of this, if you don't mind.

Feel free to attach your screenshots back to me. 

  • Blakeliv 's avatar
    Blakeliv
    New member | Level 1
    2 years ago

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Awesome, thanks for that @Blakeliv!

      I'm going to be sending you an email, in order for us to have a closer look into this, and possibly escalate your case to our Team. Thank you!

      • Blakeliv 's avatar
        Blakeliv
        New member | Level 1
        2 years ago

        If you already sent it, I was having issues with my email storage as well. If you could send it again I would appreciate it.

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