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Marren Copeland's avatar
Marren Copeland
New member | Level 2
7 months ago

I cancelled my plan at the renewal date. Can I still get a refund?

Hello! My Credit card was expired, and I cancelled the subscription the day it was supposed to renew, but still got charged. How can I request and receive a refund? I do not and have not used Dropb...
cancellations
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
Marren Copeland wrote:

I cancelled the subscription the day it was supposed to renew

For future reference, and for any service not just Dropbox, cancelling ON the renewal date is usually too late. You typically need to cancel before the renewal date. Once the renewal date hits (i.e. 12:00 AM on the day) the renewal is already in the system to be processed.

Always cancel a subscription at least 24 hours before it's set to renew.

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