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ERIKLEE's avatar
ERIKLEE
New member | Level 1
12 months ago

I cancelled my trial, but I received charges a month later. How can I be refunded?

On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a ch...
account access
cancellations
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for letting us know about this here, ERIKLEE.

If you go to your Billing page here, you still don’t see any past charges for your Dropbox account, correct? 

Also, when cancelling your trial, do you remember receiving a confirmation by Dropbox to your email address?

Other than that, I can log a ticket for you to the email address that’s linked to your Community profile (the one you see here), and we’ll check this further. 

Please confirm and I’ll get things started.

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