Forum Discussion

ERIKLEE's avatar
ERIKLEE
New member | Level 1
12 months ago

I cancelled my trial, but I received charges a month later. How can I be refunded?

On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a ch...
account access
cancellations
Refunds
ERIKLEE's avatar
ERIKLEE
New member | Level 1
12 months ago

I was able to access the account using that link, and I have canceled the subscription AGAIN. It now shows: "Cancellation of subscription scheduled for January 20, 2025."  However, I haven’t received any confirmation email about the cancellation like last time I cancelled, so I’m still worried that the same thing might happen next month... Could you please verify or escalate this to a ticket to confirm that no further payments will be processed?

Thank you very much.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

You’re all set, ERIKLEE! Please reply to my email and I’ll review your case as soon as possible.

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