Forum Discussion

bet harp's avatar
bet harp
New member | Level 1
12 months ago

I can't access my account in order to cancel my plan. Can you help?

Hello,   I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing. The problem is now when I try to log into th...
billing
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hi bet harp, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

bet harp's avatar
bet harp
New member | Level 1
12 months ago

If this is not resolved soon in a manner that doesn’t involve AI or Support Pages that don’t apply to my issue, then I will take legal action against your company for not giving my access to cancel my subscription. I will also go to media about how your company works to entrap people rather than letting them cancel the subscriptions. 

I have contacts at Newsweek, Business Insider, and the Washington Post

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey bet harp, I created a ticket on my end for you, in order for us to take it from there.

    Reply back to me, and we'll try to resolve it, and get to the bottom of it as soon as possible.

    See you there! 

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