Forum Discussion

bet harp's avatar
bet harp
New member | Level 1
12 months ago

I can't access my account in order to cancel my plan. Can you help?

Hello,   I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing. The problem is now when I try to log into th...
billing
cancellations
bet harp's avatar
bet harp
New member | Level 1
12 months ago

Mark, I don’t appreciate your arrogant and condescending tone. I never said the link didn’t work. I said the support page wasn’t helpful. My issue is more complex than the options given on the support page. 

The ethics of a company that refuse to help their paying customers of the last five years, like me, with an actual person unless they pay more money is highly suspect. 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
12 months ago

Hi bet harp,

I certainly understand your frustration, and I'm happy to jump in to get this sorted.

While Mark's instructions will lead you to a page where you can open a support ticket, we can also do so directly to expedite the process for you. Would you mind if we reached out via email?

Thanks

Ben

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