Forum Discussion

bet harp's avatar
bet harp
New member | Level 1
12 months ago

I can't access my account in order to cancel my plan. Can you help?

Hello,   I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing. The problem is now when I try to log into th...
billing
cancellations
bet harp's avatar
bet harp
New member | Level 1
12 months ago

If this is not resolved soon in a manner that doesn’t involve AI or Support Pages that don’t apply to my issue, then I will take legal action against your company for not giving my access to cancel my subscription. I will also go to media about how your company works to entrap people rather than letting them cancel the subscriptions. 

I have contacts at Newsweek, Business Insider, and the Washington Post

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey bet harp, I created a ticket on my end for you, in order for us to take it from there.

Reply back to me, and we'll try to resolve it, and get to the bottom of it as soon as possible.

See you there! 

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