Forum Discussion

MO1234's avatar
MO1234
New member | Level 2
6 months ago

I can't access my email address to receive the one-time code and I keep getting charged.

Hello, I opened a Dropbox account while working for a previous employer and used my credit card details to pay for the account as I was reimbursed by the company. I have since left the company and am...
account access
cancellations
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey MO1234​. I'm sorry to hear about this, so let's have a look. 

Since you mention you’re being asked for a code that’s being delivered to your old email address, I’m guessing you’re referring to this one, right? 

Also, if you used your credit card to purchase a subscription, is it safe to assume that your Dropbox account wasn’t upgraded via iTunes/Google Play, but via www.dropbox.com instead? 

In general, redirecting the code to a different email address isn’t possible due to security reasons. However, if these are direct Dropbox charges indeed, I can log a ticket for you and further assist via email. 

Keep me in the loop.

MO1234's avatar
MO1234
New member | Level 2
6 months ago

Hi Nancy, 

Yes, that's correct. I'm referring to the one-time security code being delivered to an email address that I no longer have access to. I did use a credit card (which is shared) so I don't want to cancel my card and was upgraded via dropbox.com. 

Can you please let me know when the ticket has been logged and next steps? Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for clarifying, MO1234! I’ve logged your ticket in the meantime. 

    Please check the inbox of your email address (the one that's linked to your Community profile) and reply back to it.

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