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Forum Discussion
I can't access my email and need to cancel my plan
I haven't been able to access my email for months and I can see no way of cancelling my plan other than blocking the payments on paypal....
I have been directed several times to a page where yo...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorI can see that you submitted the ticket, however, it looked like you were possibly logged into a free Dropbox account, so the ticket was automatically closed.
Please could you try submitting a ticket while not logged in to any account, using incognito mode, in order for the support team to locate the ticket?
I definitely wasn't. I did it in an incognito window and there was a box at the top of the page asking me to log in (which I didn't click). The page that I was taken to for billing issues clearly said at the top ‘logged out form’.
I suspect what is happening is that, where the form asks for the ‘email address associated with your dropbox account’, and I put in the email address for one I can access and is associated with a free account, but not the one linked to the billing issue (as you said to do) your system is automatically linking the form to my free account.
I will try again. If the same thing happens again, I think we can assume that there is a fault within your system
