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Forum Discussion

RozzER's avatar
RozzER
New member | Level 1
9 months ago

I can't access my email and need to cancel my plan

I haven't been able to access my email for months and I can see no way of cancelling my plan other than blocking the payments on paypal.... I have been directed several times to a page where yo...
cancellations
Payments
RozzER's avatar
RozzER
New member | Level 1
9 months ago

#24874647

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey RozzER - thanks for the ticket ID.

I can see that it was closed by our system, so would it be OK if I reached out via email from my end to investigate further?

Let me know and I'll use the email address that's linked to your profile here, on our Community. 

  • RozzER's avatar
    RozzER
    New member | Level 1
    9 months ago

    You certainly can! 

    Very surprised this is an issue given the amount of people asking this exact question! Incredibly poor system that is very clearly designed to take advantage of people who are unable to spend the time to chase this up/forget completely. AKA SCAM.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey RozzER! Please reply to my email and we’ll go from there.

      • RozzER's avatar
        RozzER
        New member | Level 1
        9 months ago

        I have done!

        Cheers

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