I can't access my invoice, nothing shows up

Hi Quentin10, thanks for bringing this to our attention.

Just for clarification, are you referring to the invoice and receipt visible on this page on your account?

This will help me to assist further!

Hello Ray,

Yes I am referring to the invoice on the page you have mentioned.

Thanks!

Hello Ray,

Yes I am referring to the invoice on the page you have mentioned.

Thanks!

What exactly happens when you click on the invoice?

Could you try switching browsers to see if this helps?

When I click on the invoice, it brings me to the same identical page, but on another window. I have tried switching browsers, but nothing changed. And when I click on 'receipt', this show up.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thank you for replying Jay. Is there no way in directly assisting me in retrieving it? It is urgent 

Hey Quentin10, I was able to locate your ticket number on our system.

I had a look and I can see that our agent is actively helping you. 

Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them.

While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High".

Thanks a bunch!

Okay, thank you so much megan! Great day to you