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Forum Discussion

banana0808's avatar
banana0808
Explorer | Level 3
4 months ago

I can't access my paid Dropbox account, but I'm still getting charged.

I have been getting charged for a work Dropbox account that I had on my personal credit card for a full 2 years following the deactivation of that email account. I emailed Dropbox support several tim...
account access
cancellations
Payments
banana0808's avatar
banana0808
Explorer | Level 3
4 months ago

It was all done via Dropbox.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi again, banana0808. I just logged a new ticket for you, so that we can look into this. 

Please check the inbox of your Community email address and reply back to me; we’ll go from there.

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