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Forum Discussion

Jangaka 's avatar
Jangaka
New member | Level 1
10 months ago

I can't cancel my Dropbox Backup trial.

I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welc...
cancellations
Dropbox Backup
Plans
TwinTele's avatar
TwinTele
New member | Level 2
4 months ago

I'm having this exact issue right now! How did you get it resolved???? I spoke to the DropBox Chat Assistant and they sent me a link but I was unable to open it on my end for some reason. I was even logged into my dropbox. My trial ends sometime early september so I want to makesure I cancel it. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey TwinTele - sorry to hear you're having issues with this.

Can you please navigate to this page and let me know if you see an option to cancel your trial?

  • TwinTele's avatar
    TwinTele
    New member | Level 2
    4 months ago

    All i see on my end is "Dropbox Basic" plan. Doesn't show that I have dropbox Backup plus plan or trial. But I am still able to go into my backup plus through the website and see the downloadss i've made in the past while i was using it. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey TwinTele, I just sent you an email.

      I'll be happy to look into this with you. Reply back, and we'll take it from there.

      Thanks!

  • Jay Lalwani's avatar
    Jay Lalwani
    Explorer | Level 3
    3 months ago

    hey Walter​  i am getting same issue to cancle my dropbox backup plan i redeem whe i get my seagate hard drive it doesnot showing me the optiion or button to cancle it under subscription section

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey Jay Lalwani, thanks for the nudge here and for bringing this to our attention.

      I just emailed you, so we can investigate this further privately.

      See you there!

      • Jay Lalwani's avatar
        Jay Lalwani
        Explorer | Level 3
        3 months ago

        Hey Hannah​ i have replied you on mail kindly help

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