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Jangaka 's avatar
Jangaka
New member | Level 1
10 months ago

I can't cancel my Dropbox Backup trial.

I just signed up for free trial on drop box but I dont see any change to my account. It is still Dropbox Basic and no support option. I also received an email that my account got the free trial. Welcome to your 6 month trial of the Dropbox Backup plan! Here’s your receipt:

You’ll be charged $76.62 plus applicable tax, (minus any applicable credits or promos) yearly until you cancel (https://www.dropbox.com/help/158) your subscription. Previous charges won’t be refunded
I try ton cancel it through my iphone but I dont see dropbox in the settings. I try the web but no option to cancel and my account is still dropbox basic. What should I do now?

cancellations
Dropbox Backup
Plans

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey saintlemonade - thanks for bringing this to our attention. I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there. 

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