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louisgabrielcy's avatar
louisgabrielcy
Explorer | Level 3
6 months ago

I can't cancel my Dropbox for teams trial

Hello i have DROPBOX PROFFESIONAL and today i signed by mistake to Trial of dropbox business which this downgrade my account to 2 tb and i have 4 TB how i can downgradrade since i get error 500 when ...
billing
cancellations
dropbox business
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Sorry to see that you're having an issue cancelling your trial, louisgabrielcy.

Can you please send me a screenshot of what you currently see in your plan page here?

If you log in to your account from a different browser, do you get the same behavior when you try to cancel your trial?

Keep me posted and we'll go from there.

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