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louisgabrielcy's avatar
louisgabrielcy
Explorer | Level 3
6 months ago

I can't cancel my Dropbox for teams trial

Hello i have DROPBOX PROFFESIONAL and today i signed by mistake to Trial of dropbox business which this downgrade my account to 2 tb and i have 4 TB how i can downgradrade since i get error 500 when ...
billing
cancellations
dropbox business
louisgabrielcy's avatar
louisgabrielcy
Explorer | Level 3
6 months ago

Yes this is the screen -> 

 

i also tryied from Safari and Chrome . 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for the screenshot, Louis.

Would you mind reaching out to our support team, so they can investigate this internally?

To do so, you'll need to open this link from a private browsing/incognito window and submit your request.

Let us know when you have your ticket number.

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