Forum Discussion

Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password. i filled out Dropbox’s form in November and mailed it in.I am still getting charged.  Disputed the charg...
account access
billing
cancellations
Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

Here is a link to the form I used

https://aem.dropbox.com/cms/content/dam/dropbox/www/en-us/help/Dropbox%20template%20letter.pdf

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Epicure1959, hope you’re well. 

When upgrading your Dropbox account, did you use www.dropbox.com or the iTunes/Google Play app on your phone?

We can take it from there.

  • Epicure1959's avatar
    Epicure1959
    New member | Level 1
    10 months ago

    I used Dropbox.com

    thank you

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey Epicure1959, to correctly submit your request to our team, please open a private browsing/incognito window and go to this page.

      Let us know once you have your ticket number.

      • Epicure1959's avatar
        Epicure1959
        New member | Level 1
        10 months ago

        Ticket is 2482219

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