Forum Discussion

Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password. i filled out Dropbox’s form in November and mailed it in.I am still getting charged.  Disputed the charg...
account access
billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Epicure1959, to correctly submit your request to our team, please open a private browsing/incognito window and go to this page.

Let us know once you have your ticket number.

Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

Ticket is 2482219

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I think there's a digit missing from this ticket number, Epicure1959, would you mind checking again?

    • Epicure1959's avatar
      Epicure1959
      New member | Level 1
      10 months ago

      Sorry 24782219

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hi again, Epicure1959! It looks like your ticket was sent to an unmonitored queue. Did you log it while being signed in to your Dropbox account perhaps? 

        In any case, I can go ahead and open a ticket for you instead, so that we can look into this. Can I contact you at the email address you see here?

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