Forum Discussion

Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password. i filled out Dropbox’s form in November and mailed it in.I am still getting charged.  Disputed the charg...
account access
billing
cancellations
Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

Sorry 24782219

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi again, Epicure1959! It looks like your ticket was sent to an unmonitored queue. Did you log it while being signed in to your Dropbox account perhaps? 

In any case, I can go ahead and open a ticket for you instead, so that we can look into this. Can I contact you at the email address you see here?

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