Forum Discussion

dianasimpson's avatar
dianasimpson
Explorer | Level 3
2 years ago

I can't cancel my trial, why?

I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions.  This is very frustrating and there is no o...
cancellations
Dropbox Basic
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi dianasimpson, thanks for bringing this to our attention.

 

Did you upgrade to a trial via the Dropbox site or the mobile app?

 

This will help me to assist further!

  • dianasimpson's avatar
    dianasimpson
    Explorer | Level 3
    2 years ago

    No - but I keep getting emails saying that if I don't cancel I will be charged.. I can't cancel.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      So, you didn't upgrade via either method? What plan do you see on this page?

      • dianasimpson's avatar
        dianasimpson
        Explorer | Level 3
        2 years ago

         

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