Forum Discussion

dianasimpson's avatar
dianasimpson
Explorer | Level 3
2 years ago

I can't cancel my trial, why?

I keep getting emails saying that I'm going to be charged if I don't cancel the trial but I don't have the option to cancel when I follow the instructions.  This is very frustrating and there is no o...
cancellations
Dropbox Basic
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi dianasimpson, have you checked that the emails you're receiving asking you to cancel, are going to the same email address, as the one you have linked to your Dropbox account? 

 

Is there a chance that you have two Dropbox accounts? 

dianasimpson's avatar
dianasimpson
Explorer | Level 3
2 years ago

No, I do not have two accounts.

  • dianasimpson's avatar
    dianasimpson
    Explorer | Level 3
    2 years ago

    This is the email I received.  This is very frustrating.  I did not upgrade to Plus.  I don't have the option to cancel the trial on my account.

     

    • dianasimpson's avatar
      dianasimpson
      Explorer | Level 3
      2 years ago

      Hello???  Is anyone going to reply to my last email?  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey dianasimpson, sorry to jump in here, but can you please make sure to double-check the email address this email went to?

         

        Is it the same as the one you see here?

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