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Martina D.1's avatar
Martina D.1
New member | Level 2
11 days ago

I can't contact Dropbox support via email, even though I'm on Plus.

Hello  I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way ...
Dropbox Plus
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 days ago

Hey Martina D.1, thanks for reaching out to our Community.

You should be able to contact our support team from your Dropbox Plus account through this page.

If you're still having trouble doing so, please send me a screenshot of the options you see, so I can have a visual as well.

And, of course, I'd be happy to assist you with your issue here on the Community, if you want.

Cheers!

Martina D.1's avatar
Martina D.1
New member | Level 2
11 days ago

Hi Hannah

That link redirects to the chat bot. 

Here are the screenshots: 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 days ago
    Martina D.1 wrote:

    That link redirects to the chat bot.

    Are you on a trial by any chance? The full support options usually aren't available while on a trial.

    • Martina D.1's avatar
      Martina D.1
      New member | Level 2
      11 days ago

      Are you on a trial by any chance? The full support options usually aren't available while on a trial.

      No, I've been a paid member for over a decade. This is the first time I have ever felt the need to try to contact support. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 days ago

    Thanks for sharing your experience with us here, Martina D.1! I've just opened a new ticket for you, so that we can directly look into your support issue. 

    Please reply back to it, when you get the chance, and we’ll go from there.

    • Martina D.1's avatar
      Martina D.1
      New member | Level 2
      11 days ago

      Thank you!

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