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Martina D.1's avatar
Martina D.1
New member | Level 2
11 days ago

I can't contact Dropbox support via email, even though I'm on Plus.

Hello  I have a DropBox Plus paid plan. When I access the help centre, it says "Your Plus plan includes access to our Help Centre, Community, Chatbot, Email and Chat." However, I cannot find a way ...
Dropbox Plus
Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 days ago
Martina D.1 wrote:

That link redirects to the chat bot.

Are you on a trial by any chance? The full support options usually aren't available while on a trial.

Martina D.1's avatar
Martina D.1
New member | Level 2
11 days ago

Are you on a trial by any chance? The full support options usually aren't available while on a trial.

No, I've been a paid member for over a decade. This is the first time I have ever felt the need to try to contact support. 

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